Medical Alert Systems – 2015 Buyer’s Guide

Last Updated: 2015-08-01 | By: Kane Wilkin

For over 30 years, medical alert systems have protected seniors all across the United States. The simple-to-use “get help with just a push of button” has allowed seniors and people with disabilities to remain in their homes instead of being forced to go the route of assisted living or long-term care. Families, adult children, and caregivers have also relied on medical alert devices for their added security and peace of mind for their loved ones.

 

According to the United State Census, by 2029, more than 20 percent of the total U.S. population will be over the age of 65. That’s a projected total of 61.3 million people! Due to the ever increasing growth of the market, many businesses have formed to cater to this growing demand for in-home protection.

 

Options and competition are great for the consumer. It keeps companies honest and pricing fair. From our experience however, we know that most shoppers usually start searching for medical alert services after a loved one has fallen or suffered a serious injury. Research can be stressful as there are so many companies to choose from.

 

To help with your search, MedicalAlertSystemsRatings.com has personally tested and reviewed America’s most popular companies. We’ve thoroughly evaluated each brand’s equipment, service offerings, pricing structure, and other important elements like overall shopping experience, customer service, and reputation.

 

 

When shopping for a system, we believe these are the most important factors to look for. It’s also our guideline in how we ranked our companies.

 

Shopping Experience:

The truth is, most people are in the market for an alert system after a serious injury has occurred, and because of this, there could be high levels of stress, guilt, and desperation during the purchasing process. Some companies take advantage of this and find ways to lock a customer into long-term contracts. Honest and reputable companies will never do this and will train their staff to have patience and compassion.

 
Top 3 things to look for:
1. Willingness to answer all questions and provide through recommendations
2. Absolutely zero high-pressure sales tactics.
3. Overall friendliness of staff.
 

Pricing:

Look for companies that offer a variety of pricing options. Most importantly, regardless of how much they charge, make sure they’re absolutely 100% upfront with their pricing, terms, and refund/cancellation policies.

 
Top 3 things to look for:
1. A variety of pricing options
2. Simple, easy to understand terms and conditions
3. No hidden fees or contracts (, easy refund and cancellation policies = customer satisfaction guarantee?)
 

Customer Service:

How many times have you bought a product or service, needed help during the setup/installation process, and called customer support only to be stuck on hold, hung up on, or worse, was stuck talking to a rude or impatient customer “care” representative. Customer service is paramount in the medical alert industry and although it seems obvious, this is where many companies fall flat. Being that you, the subscriber, pays a monthly fee, the best companies know that keeping a customer’s just as important as signing up a new one.

 
Top 3 things to look for:
1. How long are you placed on hold
2. Willingness to help with difficult problems
3. Patience of staff
 

Reputation:

It’s always important to see what real-life customers are saying about a brand. Not only do you have to look out for companies with a lot of negative feedback, also be cautious of companies that have suspicious amounts of positive testimonials. At the end of the day, companies are made up of humans and it’s completely natural from time to time to make mistakes. It’s how a company responds to these mistakes that truly matter.

 
Top 3 things to look for:
1. Too many negative complaints
2. An unnatural amount of positive comments
3. How easy it is for a customer to submit a review for a company
 

Equipment:

Of the companies we reviewed have a variety of different equipments to suit the unique needs of an end user. Look for a company that offers protection for both in and outside the home.

 
Top 3 things to look for:
1. Distance and range
2. Battery life
3. Simplicity and ease of use.
 

In addition to the above tips, we’ve gone out and researched the most popular medical alert service providers in the nation and have organized them based on equipment type. Need help choosing the right type of equipment? See the video below:

 

 

Lastly, we highly encourage you to check out the rest of our reviews. And please don’t hesitate to drop us a line if you have any questions or comments about the website. Thanks for visiting!

 
1. Best In-Home Medical Alert Systems
2. Best Mobile GPS Help Buttons
3. Best Automatic Fall Detection Buttons

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